Terms.

Last updated: 20 July 2026

These are the terms on which Ellis J Brown, trading as Mantlework in Birmingham, West Midlands, England ("we", "us"), provides services. They're written in plain English on purpose. If anything here is unclear, ask before we start.

01How an engagement starts

Work begins when we've both confirmed the engagement by email: we send you a confirmation setting out the service, the price and these terms, and you reply confirming you're happy to proceed. That email exchange is the agreement. Wherever this site says something is "in writing", that email confirmation is what we mean.

Nothing is owed and nothing starts until that confirmation exists. A form submission or a discovery call is an enquiry, not a commitment.

02Our four promises

Every engagement includes these commitments, and they form part of the agreement:

• You own it. Your domain is registered in your name from day one. Once a website build is paid in full, the site is yours outright.
• Plain English. No jargon in what we send you. If we can't explain it simply, we don't say it.
• A fixed price. The price in your confirmation email is the price. No surprise invoices.
• Live in thirty days. A new website goes live within 30 days as defined in section 4. If we can't meet that, we tell you why before we start.

03The website package

Price: from £795 for a standard five-page website, due before work begins, followed by £59 a month for managed hosting and care. Larger sites and additional pages are quoted and agreed before work begins.

Ownership: the domain is registered in your name from day one. Once the agreed setup payment is made, the website is yours outright: files, content and images included.

Term: there is no long-term hosting and care commitment. You can cancel with 30 days’ notice.

Care plan: the £59 monthly plan covers hosting, routine updates, backups, monitoring and up to 30 minutes of small content changes each month. Unused change time does not roll over. Larger changes are priced and approved separately. If you cancel, we provide the files and information reasonably needed to host the site elsewhere.

04The thirty days

The 30-day delivery clock starts when all three of these exist: your engagement confirmation email, your agreed setup payment, and the materials we ask for at kick-off (typically photos, business details and answers to a short set of questions).

Time spent waiting on your review or approval pauses the clock. We'll always tell you exactly what we're waiting on.

05The search service

Price: £750 a month, with a three-month minimum. After the third month it runs monthly and you can cancel at any time with notice before your next billing date.

Included each month: Google Business Profile optimisation; keyword tracking (20–50 keywords); technical SEO monitoring; two blog posts; on-page optimisation; internal linking; a monthly plain-English report; and minor website edits up to one hour.

No ranking guarantees: we guarantee the work, not a position. Google decides rankings, and nobody honest promises otherwise. Everything we build on your site stays with your site if you leave.

05AThe Google Ads service

Price and term: a £295 setup fee, followed by £395 a month or 15% of monthly media spend, whichever is higher. There is a three-month initial term. After month three, the service continues monthly and can be cancelled before the next billing date. Advertising spend is separate and is paid to the advertising platform.

Included: account and campaign setup; keyword and local demand research; campaign and budget management; search-term and negative-keyword work; location, schedule and device targeting; ad copy; call and form conversion tracking; one initial focused landing page; ongoing optimisation; and monthly reporting.

Not included: SEO, blog or social content, social-media management, photography, video, website redesigns, CRM administration, responding to leads and additional landing pages. Any additional pages or creative work are priced and approved separately.

No lead guarantees: we manage and improve the campaign using the available evidence, but demand, competition and customer behaviour mean we cannot guarantee a number or cost of enquiries.

06Payment

Payments are due in advance by the method and schedule set out in your confirmation email. If a payment fails or isn't made, we may pause the affected hosting, care, search or advertising service until payment resumes. We will give reasonable notice before suspending a live website except where an urgent security or legal issue prevents that.

07What we need from you

Timely materials, honest information about the business, and reviews or approvals within a reasonable time. You confirm that anything you give us to publish (photos, logos, text) is yours to use and doesn't infringe anyone else's rights.

08Content and approval

We write the words and you approve every page before it goes live. Nothing is published without your sign-off. After launch, you're responsible for letting us know if anything about the business changes.

09Liability

We do careful work, but our total liability under any engagement is capped at the amount you've paid us under that engagement. We're not liable for indirect losses such as lost profits or lost business. Nothing in these terms excludes liability that can't legally be excluded.

10Ending an engagement

Monthly services can be cancelled as described above. Either of us can end an engagement immediately if the other seriously breaches these terms and doesn't fix it within 14 days of being asked. On any ending, you keep what you've paid for and we hand over what's yours.

11The boring bits

These terms are governed by the law of England and Wales. If we update them, the version in your confirmation email is the one that applies to your engagement. If any part of these terms turns out to be unenforceable, the rest still stands.

12Contact

Mantlework is operated by Ellis J Brown in Birmingham, West Midlands, England. Questions about these terms: [email protected]